The Community Offer Plus service provides support to adults over 18 across Sandwell. It includes information, advice, and guidance to help you manage your needs.
Our mission is to bring together a network of organisations to support Sandwell residents through various free, essential services, made possible through funding from Sandwell Metropolitan Borough Council and the NHS.
Case Finding
Picture a proactive approach where we constantly connect the dots across healthcare systems. We’re not just waiting for referrals—we’re actively seeking out individuals who need support. Our team works seamlessly with Acute Wards, the Integrated Discharge Hub, SMBC Enquiry, Care Navigation Centre, and Harvest View, using smart, proactive case-finding techniques to identify those who might slip through the cracks.
Hospital Discharge
We understand that getting home after a hospital stay isn’t just about the destination but the journey. Our transport service ensures smooth transitions, helping individuals get from hospital or community beds back to their residence. We’ll collect and return small equipment that fits in a standard car, and we can even provide transport to appointments or community activities as outlined in their support plan.
Home-based Intermediate Care
Our support doesn’t end when you walk through your front door. We offer up to four weeks of dedicated care, working hand-in-hand with health and social care community services. Our goal? This will support your rehabilitation, enable you to stay safe at home, and reduce the risk of hospital or care home re-admission.
Prescription Support
Medication can be complicated, so we’re here to help. We’ll collect prescriptions from the pharmacy or community health services and even support long-term prescription delivery arrangements, ensuring you never miss a crucial medication.
Shopping Support
We know daily tasks can be challenging during recovery. We offer time-limited support for food shopping, helping you either shop in person or order online, ensuring you have what you need.
Personalised Care For You
We create a personal plan just for you based on what you need to stay independent and reduce isolation. This includes matching you with friendly volunteers who will support and guide you to help you find local groups and activities you might enjoy and access local services.
Accessing Services
We work hard to identify community members who might need extra help and support. Our team regularly visits local community centres and talks with doctors, nurses, social workers, and community groups to identify those who would benefit.
Working In the Community
We work hard to identify people in our community who might need extra help and support. Our team regularly visits local community centres and talks with doctors, nurses, social workers, and community groups to identify those who would benefit.
Emotional Support
Sometimes we all need someone to talk to, and our team are here to provide that listening ear. We offer regular check-ins to see how you’re doing and provide support through difficult times. We understand that loneliness can be challenging, so we focus on helping you build connections in your community. This might mean arranging for a volunteer to call you for a friendly chat each week or helping you join a local coffee morning where you can meet new people.
Service Exclusions
To ensure we provide the most appropriate support, we have some specific service boundaries:
• Individuals under 18 (with exceptions for those transitioning to adult services at 17)
• Cases with complex behavioural risks
• Hands-on personal care
• Respite care
• Sitting services
• Cooking and cleaning duties (though we can signpost)
• Situations with unsuitable or unsafe living environments
• Heavy manual handling
• Handling bank cards or withdrawing cash without the service user present
Operating Hours
Living Well Core Services:
Monday to Friday: 9 am to 6 pm
Supporting Recovery Core Services:
7 Days a Week: 9 am to 8 pm
(last referral at 6:30 pm)
Crisis Support Core Services / Admission Avoidance:
7 Days a Week: 9 am to 8 pm (last referral at 6:30 pm)
Additionally, an out-of-hours response is available via email: bcicb.communityoffer@nhs.net and
voicemail at 0121 612 2934 to direct callers to appropriate emergency services.
Get in Touch:
0121 612 2934
bcicb.communityoffer@nhs.net
