That’s exactly why Caring in a Crisis exists.

Generously funded by The Henry Smith Charitable Trust, this vital project is here to support Sandwell residents who are navigating tough times. We’re focused on helping people access the welfare rights and benefits they’re entitled to — and guiding them through the often-complicated process of making a claim.
Whether it’s Attendance Allowance, Personal Independence Payments (PIP), Housing Benefit, Council Tax Support, or other essential benefits, we’re here to help.
If you’re struggling to make ends meet, even if you’re employed, we can help you explore your options — from cost-of-living payments to local support through the Household Support Fund. No one should have to choose between heating and eating.
Here’s how we support you:
• Personal, face-to-face appointments at St Albans Community Centre, Monday to Friday
• Free, confidential, and impartial advice
• Assistance with benefit claims, appeals, and income maximisation
• Debt advice and support with budgeting
• Help reducing household costs — from water bills to fuel debts
Feeling overwhelmed by forms, jargon, or decisions? That’s what we’re here for. Whether you’re under-claiming or unsure what you’re entitled to, we’ll walk you through every step.
If you’re housebound, we can even arrange a home visit.
📞 Call us on 0121 558 0018 or complete our electronic form to find out more. You don’t have to do this alone — we’re in your corner.